Add Charges:
When a charge is added to an order, the order total and remaining balance, if applicable, will automatically be updated.
To add a charge, navigate to Order Details of the desired order and there will be an “Add Charges” button. Add the charge amount and a note. Then, the admin will see the charge be automatically applied on the Order Details page.
Add Refunds:
Refunds can be applied to orders from the Order Details page. If an order was purchased with a discount code, the system will automatically account for the discount and refund the amount the customer paid for the item.
Refunds will also be applied when classes or events are cancelled. The admin will be able to select for each attendee if they would like to refund through Credit Card or Store Credit. A cancellation note can also be added when cancelling and refunding a class, which can be sent to attendees through email, text, or both.
Register for a Customer:
An admin can register on behalf of a customer by going to the Customer tab, finding the customer, and clicking Log in. You will then be able to act as the customer and purchase an event. Additionally, by using the option to Log in you can register a customer for an event AFTER the registration has closed. This is to accommodate walk ins/late additions.
