Event Types:
There are three types of events:
- Single Event: A one-time event that is open to the public.
- Series: A multi-day event. For example, a one-week event running for 5 days, an 8-week event that runs once a week on a particular day.
- Custom Event: An event specially created for a customer based on a request. The customer registers for X number of guests, pays for all guests, and individual guests complete registration information and sign waivers, as required by the business.
Events can be created and saved as a draft, if the business is not ready to post it to the calendar yet. The administrative user is also able to delete, cancel, or edit event information from the Event Dashboard.
Tickets:
Tickets are how you price events. Tickets allow businesses to create a price per person or per couple. When you are creating your event you will select if the ticket(s) is one or two spots per ticket. You cannot have both single and double tickets offered for an event.
At least one ticket must be created for every event. Tickets are what customers will use to purchase a spot for an event. Admin users can create as many tickets as needed per event. For example, you could have a senior citizen ticket, child ticket, etc.
Membership Tickets:
If memberships are created, the system will automatically create tickets for members based on the member benefits and what regular tickets the business created. Businesses do not need to create specific member tickets. For example:
Membership: 50% discount, early access 5 days before
You create a “Regular Ticket”: $100, start accepting registrations 01/06/2026
Members will have access to this event 01/01/2026 for $50
Membership Only Events:
If your business has added memberships, then a “member only” toggle will show up. If business clicks this toggle then the event will only be open to members.
Member benefits will be applied to whatever ticket/s the business creates. Businesses do not need to create specific member tickets.
Cancel and Refund Events:
Events can be cancelled on the Event Details page. While cancelling an event, the admin will select the type of refund and refund amount for attendees. Admins have the option of providing a cancellation note, which can be sent through email, text, or both.
Event Tags and Categories:
Category (or Categories) is a section when creating an event. If a category is added to the event, that will be shown to the customer and will be editable by the admin. Customers can sort classes by category when browsing events.
Tags are only shown to the admin and are not visible on the customer side. Tags are used to pull reports on specific classes.
Add-ons:
Add-ons can be created in Settings. These are additional items/offerings a customer can purchase, or Add On, to their registration. When creating an event you can select which add-ons are “available for purchase”.
Creating Custom Events:
Once a customer has submitted a private event request form, which admins can create in the Form Builder in the Settings page, admins will receive an email prompting them to create the custom event using the information collected in the form. They will then send that customer a custom event to purchase and collect all their specific party requests (number of guests, theme, add-ons).
Admins:
To create a custom event go to: Events, Add event, and Choose custom event.
The admin is then prompted to fill out all of the details for that event.
On the next page, the admin is prompted to input the host’s information under “Customer Name” and “Email Address.”
The admin can then set the event price, maximum number of guests, deposit price, waiver & registration form, themes for the customer to choose from and add-ons available to purchase.
Then publish the event.
Customer:
The host of the party will then get an email to purchase the event
Here they can pick the theme, select add-ons and input how many guests will be attending.
The customer will proceed to check out and after purchasing will be sent an email with the waiver and registration form.
The customer will forward this email with the registration and waiver to every individual they wish to attend.
Signing Up Customers for Closed Events:
You can register a customer for an event that is closed by logging in on behalf of customer. This way businesses can add walk ins themselves to an event or register someone late.
To do this:
1. Go to customers tab
2. Find the customer you want to register
3. Click “Log In As”
4. Go through the event registration process for this customer
Creating a Copy of Past Events
Follow these steps to see your past events and create a copy of them:
- In the admin side go to the events tab
- On the upper left-hand side of the events page, you will see a group of filtering options
- Select “Date | on or after …” input your desired dates and click “Done”
- You may then select which type of event you want to filter by in the “Event Type” filter
- After selecting your parameters in the filters click the blue “Apply” button on the top right
- You’ll now see all events that match your selected criteria. Click into the event you’d like to duplicate.
- Inside the event page, click the Copy icon located in the top right corner to create a duplicate.
Deactivating Events
You can deactivate a class on the same day as long as no one has signed up for it. This gives you flexibility to manage your schedule in real time.
